In many countries, call recording is a legal obligation when dealing on the financial market. Recording is done for legal compliance and internal verification.
Recording all communication on airports is an essential part of an integral safety and security strategy. Communications between ground crew and tower in emergency situations and the communication between tower and aeroplanes often needs to be reviewed and evaluated later.
Call recording is important for courthouses, attorneys and lawyers for security and accountability reasons.
Education and training highly benefit from call recording. For training purposes, it is useful to listen back calls. For security reasons, it is important to record all telephone conversations of an educational institution.

The importance of Call Recording in the Health care branch doesn’t really need emphasising. Lives can depend on quickly and carefully listening back to a weak voice on the phone.
In Call Centers the recording of calls is almost essential. Reviewing call strategies, fine tuning agents skills, and the verification of telephone sales improve the overall performance.
Call recording will greatly improve corporate security. It is an important instrument to protect against fraud and other threats.


Important issues regarding call recording


MiFID, the Markets in Financial Instruments Directive, is a European Union law that harmonised regulation for investment services across the member states of the European Economic Area.
GDPR, the General Data Protection Regulation, is a regulation in EU law on data protection and privacy in the European Union (EU) and the European Economic Area (EEA).
Prevent unauthorized access to protect privacy. The Apresa is an advanced call recorder that is able to encrypt data, for example full disk encryption. See the Apresa documentation for more information.