Have you ever been put on hold almost indefinitely not knowing how long it will take, or been transferred to the wrong department or person. Chances are in this day and age you can say yes to these questions and that you do not want this to happen with (potential) customers that try to reach your company. The Vidicode IVR solution.
People calling you will get a quick reaction, can be transferred to free employees, can leave personal voice mail messages and the system will provide them with information. This all of course only when, if and how YOU want this to happen.
The Voice Server is designed with accessibility in mind. It will pick up the phone immediately. It will take a message and make sure it is delivered. If lines are temporarily busy it keeps callers in an intelligent waiting queue telling them where they are in the queue and use the time to inform them about your products or services. This could prevent customers from taking their business elsewhere.
Because the Espero is action driven, you can setup the system with the following parameters in mind: What number is the caller trying to reach and when does he do so. The incoming number list and the time schedule are the two foremost tools to setup a Voice Server exactly the way you want it. Voice Server ISDN
Since the Voice Servers Espero are directly related to the Vidicode Call Recorders it is possible to upgrade the units to also record telephone calls, making them the ideal tool for not only influencing and directing you telephone traffic, but allowing to monitor the quality too.
Ruby Line Voice Servers
For telephone systems on ISDN basic rate and ISDN primary rate lines Voice Servers are central voice systems connected between the public telephone network and the telephone system. Their purpose is to add functionality to the telephone system. The major advantage of the Vidicode Voice Servers is that they are independent of the make and characteristics of the PBX. Voice Servers therefore are easy to install and to use. The use of automated voice systems has increased a lot over the past years. People are nowadays used to the fact that they can get an Automated Attendant on the line or are placed in a Call Queuing system. However, many companies still do without this functionality, causing telephones not being answered or being busy all the time. The negative effect of this on business is evident. Many organisations are not even aware of the problem because no information is available. The Voice Servers made by Vidicode are a unique answer to all automation needs on telephone systems. They offer a range of functionalities that will greatly enhance the capacity of your existing PBX, providing efficient solutions at an affordable price.
The Espero is available in a desktop or (optional) 19″ model:
– The Voice Server Espero BRI 4 channels, desktop model (Article no. 030.02210)
– The Voice Server Espero BRI 8 channels, desktop model (Article no. 030.02212)
Optional 19″ professional rack mount product housing (Article no: 030.02086)
– The Voice Server Espero PRI 16 channels, 19″ rack model only (Article no. 030.2410)
– The Voice Server Espero PRI 30 channels, 19″ rack model only (Article no. 030.02412)