VoIP recording requires a totally different technology than recording calls from analog or digital telephone lines. Where analog recording or digital recording requires knowledge about telecommunications, VoIP call recording is a much more IT related subject and therefore a good understanding of the customer’s IT environment is needed.
Vidicode currently offers three VoIP recording products; The “Call Recorder VoIP”, the “V-Tap VoIP” and the “Call Recorder APRESA” recording system that can not only record VoIP, but can also be used as a hybrid recording system. Which recorder is suited for a specific situation will have to be determined by the customer and the supplier. It will depend on criteria like user privacy, the importance of the recordings and if there are any compliance regulations that need to be met. The Call Recorder VoIP stores the recorded calls directly on a PC and thus offers a cost efficient solution for one to four channels. The V-Tap VoIP stores the recordings on its own SD-card. This data can be received by the V-Archive PC software.
The Call Recorder APRESA offers a VoIP call recording for any solution starting from a few lines to large enterprise or hosted recording applications. Usually VoIP recording is done via a passive connection using port mirroring (also called port SPAN). This method is ideal for most recording solutions because it is normally easy to implement and can not interfere with any ongoing traffic.
A second way of doing VoIP call recording is to use active recording. This method interacts with the PBX. The idea is that the recorder becomes a third party in ongoing communication allowing it to record much more focussed. This method is ideal for larger environments that often have multiple sites.