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With the increase of communication it is not always possible to pick up every ringing telephone immediately, especially when there are peak times during business hours.
High Call volumes
A Voice Server is a combination of an Automated Attendant (telephone operator functions), personalised voice-mail system, intelligent call queue system and call statistics system. Voice Servers are typically used to service high call volumes, reduce cost and improve the customer experience. Larger companies use Voice Servers to extend the business hours of operation.
Tailor your servicesA Voice Server may be used to identify and segment callers. Being able to identify customers allows the possibiliy to tailor services according to the customer profile. It also gives the option of choosing automated services. Information can be fed to the caller allowing choices such as: wait in the queue, choose an automated service, or request a callback.
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Areas of application