A few good reasons for recording calls:
Reducing liability, quality control, training, gathering proof, security, accountability issues, clarification of agreements and verifying what has been said. All of these reasons can be linked to all kinds of organisations, and businesses. Vidicode has a Call Recording solution for every demand. It is important to be aware of what exactly you want or need to record. Vidicode has different Call Recorders for different recording needs. The purpose of recording calls in your organisation should be clear.
Call Recorder as a Verification Tool
In the Financial, commercial industrial and governmental world, agreements are made over the Telephone. It is important to be sure of the exact words, used. The time and date on which the agreement was made and the internal and external telephone numbers are stored together with the actual call.
Call Recorder as a Safety Tool
A company or organisation in the public sector with responsibilities towards society will not always be able to avoid confrontations and discussions which could also include threats. The person answering the call is not always prepared for all possible situations. If all call are always automatically recorded, any unexpected problem can be discussed with colleagues or a supervisor at a later time. At the moment Call Recorders are an important safety tool for organisations as well as individual persons.
Call Recorder as a Tool to Account for One’s Actions
If there is a possibility that a company or organisation needs to explain its actions, then the recordings of calls can be important evidence. By listening to a recording it is possible to establish in retrospect whether the procedures or guidelines were followed correctly. To have complete assurance that this has been done is in the interest of both the organisation and its customers. By using CryptoCard technology Call Recorders from Vidicode can provide additional security to ensure the privacy of the people concerned has been observed.